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OPERATNS 828

Value Chain Innovation in Business Processes

Bora Keskin

Description from DukeHub

A value chain is a network of organizations involved in different processes that create value in the form of products and services. Increased competition, expanding product variety, and more demanding consumers require efficient value chains. Innovations arise from three main sources: application of data science and information technology, reconfiguration of the value chain network, and modification of incentives. Effective value chain management and analytics can enable companies to increase market shares, reduce costs, and improve customer service. In this course, we will introduce main concepts, best practices, and key strategies of value chain management and analytics. This course is for Daytime MBA and Accelerated Daytime MBA students.

Skills

AI-resilient: 0 of 5

  • No: Physical, lab or field work
  • No: Live work with people
  • No: Judgment someone is accountable for
  • No: A craft you practice with your hands or body
  • No: Small, in-person format

The checks lean on Microsoft Research, Working with AI (2025), which found generative AI applies least to physical work and hands-on work with people. A signal, not a promise. How the score works

More in OPERATNS

All OPERATNS courses · All of Fuqua